Terms & Conditions

1. General & Entity Information

www.gostitch.in (including related subdomains, mobile applications, web applications, and digital platforms, hereinafter collectively referred to as the "Website" or "Platform") is owned and operated by GoStitch Technologies (hereinafter referred to as the "Company", "We", "Our", or "Us"), having its registered office situated at VRR Heritage Road, Doddanekundi, Bangalore, Karnataka, India – 560037.

Use of the Website and our doorstep tailoring, stitching, alteration, shoe repair, and bag repair services is offered to You, subject to Your acceptance without modification of all the terms, conditions, notices, and policies contained in these Terms of Service ("Terms"), including applicable policies incorporated herein by reference.

For the purpose of these Terms, wherever the context so requires, "You" or "User" or "Customer" shall mean any natural or legal person who accesses, browses, schedules, or places an order for any services on the Website by providing required booking and contact information.

Company reserves the right to amend, modify, or replace these Terms at its sole discretion at any time. Any changes will become effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes Your express acceptance of the revised Terms.

2. Services Offered

The Website is a specialized doorstep logistics and tailoring platform that facilitates customer bookings for custom stitching, alterations, and artisan repairs. Our service verticals include:

• Custom Cloth Stitching: Blouse (Non-Padded and Padded), Salwar Suits, Kurtas, Ready-to-Wear Sarees, Palazzo Suits, Shararas with Kurta, Western Gowns, Lehenga & Blouse, Saree Pico & Fall, Men's Shirts, Pants, Kurta Pyjamas, and custom designer tailoring.
• Alterations & Refitting: Length & waist resizing, sleeve/side fitting, raffu (invisible mending), button/hook replacements, zip replacements, and tear/seam repairs.
• Shoe & Sandal Care: Sole repairs, heel fixing, strap repair, insole replacement, minor gluing, and polishing.
• Bag Repairs & Restoration: Zip repair and replacement, handle fixing, strap & buckle replacement, and inner lining stitching.
• Quick Pickup Service: Doorstep garment collection with consultation for measurements and custom requirements.
• Doorstep Master Tailor Visits: Expert tailor home visits for accurate body measurements, styling consultations, and custom neck/cut designs.

All service descriptions, estimated turnaround times, and pricing displayed on the Website constitute an invitation to offer. The placement of an order by You constitutes an offer to avail the service ("Offer"). Acceptance of the Offer is confirmed once GoStitch verifies schedule feasibility, serviceable pin code, and order details.

3. Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, etc., are not eligible to use the Website.

By accessing or using this Website, You represent that You are at least 18 (eighteen) years of age. If You are under 18 years of age, You may avail services on the Website only through Your parent or legal guardian in accordance with applicable laws.

Company reserves the right to refuse service, terminate access, or decline orders to any User at any time without assigning reasons.

4. User Account, Verification & Security

To schedule a pickup and book services, You may be required to furnish basic identification and contact details, including Your name, active phone number, email address, and complete doorstep pickup/delivery address.

• You are responsible for maintaining the accuracy and truthfulness of all information provided.
• You are responsible for all bookings, orders, and interactions made from Your phone number or account.
• You agree to immediately notify GoStitch of any unauthorized access, suspicious booking, or security incident involving Your account.
• Providing fraudulent, inaccurate, or incomplete information gives the Company the right to cancel bookings and suspend access immediately.

5. Doorstep Pickup & Delivery Logistics

GoStitch provides scheduled doorstep pickup and drop-off through our verified logistics partners and tailors:

• Serviceable Areas: Services are strictly offered within active serviceable pin codes in Bangalore and designated operating zones. Entering a pin code outside our active zone will prompt a notification and prevent booking.
• Standard Turnaround:
  • Cloth Stitching: Delivered within 5 to 6 business days.
  • Alterations, Shoe & Bag Repairs: Delivered within 2 business days.
• Express Delivery: Available for urgent requirements (stitching orders delivered in 2 to 3 days; alterations/repairs within 24 hours). Express charges apply per item.
• Rescheduling: You may reschedule Your pickup or delivery slot before the rider has been dispatched for Your address.
• Visiting master tailors and pickup riders act as independent service contractors. GoStitch is not liable for any personal misconduct or misbehavior by visiting personnel (see Section 12 for limitation of liability).

6. Customer Fabric, Materials & Safe Custody

We treat every customer fabric, garment, shoe, or bag handed over to us with utmost artisanal care and diligence:

• Pre-inspection: Customers are requested to inspect their fabric/garments and disclose any pre-existing damages, tears, weak threads, or burns at the time of pickup.
• Sample Garments: If You provide a sample garment for measurement references, it will be securely tagged, cared for, and returned intact alongside Your stitched order.
• Fabric Shrinkage / Color Bleed: Customers are advised to pre-wash fabrics prone to natural shrinkage or excessive color bleed prior to handing them over for stitching. GoStitch is not liable for inherent manufacturer textile defects or standard shrinkage.
• Liability for Loss/Damage: In the rare and unfortunate event of accidental loss or damage directly and solely attributable to GoStitch while in our custody, Company's maximum liability is strictly limited to the actual purchase invoice of the unstitched fabric or a maximum cap of ₹3,000 (Rupees Three Thousand Only), whichever is lower.

8. Pricing, Billing & Payment

GoStitch maintains complete transparency in service pricing:

• Catalog Pricing: Standard stitching and repair rates are listed upfront on the Website. Any additional custom work (e.g. intricate embroidery, custom piping, designer cuts) will be assessed and communicated for Your approval.
• Payment Modes:
  • Online Payment: Processed securely via Razorpay, supporting UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards, and Netbanking.
  • Pay on Delivery (POD): Available for select services, payable upon doorstep delivery via cash or UPI.
• Tailor Visit & Pickup Charges: Tailor home visit fees and quick pickup charges are explicitly broken down in Your cart and final bill before checkout.

9. Cancellation, Returns & Refund Policy

• Cancellation Prior to Pickup: You may cancel Your booking through the Website or customer support at any time before pickup without any cancellation fee.
• Cancellation Prior to Fabric Cutting: If an order has been collected but work/cutting has not started, You may request cancellation; fabric will be safely returned to Your address subject to a nominal courier/logistics fee.
• After Fabric Cutting / Stitching Initiation: Because tailored garments are bespoke items made to individual body dimensions, cancellations or returns are not permissible once custom fabric cutting or artisan repair has commenced. Such orders are covered under our 7-Day Free Alteration Guarantee.
• Automated Razorpay Refunds: For cancellations where an online payment or Quick Book advance fee was charged, a refund is automatically initiated via Razorpay to Your original payment method (bank account, card, or UPI) and typically reflects within 5 to 7 business days as per standard banking processing timelines.

10. User Obligations & Code of Conduct

You agree to use the Website and our doorstep services strictly in compliance with applicable laws and these Terms. You specifically agree not to:

• Mistreat, abuse, threaten, or harass our visiting master tailors, delivery riders, or customer support representatives.
• Provide hazardous, contaminated, or biologically unsafe garments or materials for stitching or repair.
• Attempt to circumvent, scrape, reverse engineer, or hack any portion of the Website or backend infrastructure.
• Use the platform for any fraudulent or illegal activity.

11. Intellectual Property Rights

The Website, its design, logos, visual interfaces, graphics, source code, workflows, branding, and content are the exclusive intellectual property of GoStitch Technologies and are protected under Indian and international copyright and trademark laws. You may not copy, reproduce, or distribute any part of the Website without express written permission.

12. Disclaimer of Warranties & Limitation of Liability

The Website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. GoStitch does not guarantee that the platform will be uninterrupted or error-free during scheduled maintenance or technical updates.

To the maximum extent permitted under applicable law, Company, its directors, officers, and employees shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with Your use of the Website or services. Company's total cumulative liability under any circumstance shall be limited strictly to the service fee charged to You for the specific order in dispute.

Visiting master tailors, measurement consultants, alteration specialists, and delivery personnel operate as independent third-party service professionals and logistics partners. While GoStitch conducts reasonable onboarding screening and enforces professional standards of courtesy and etiquette, GoStitch does not supervise the personal behavior or actions of such individuals and expressly disclaims any and all liability, whether civil, criminal, vicarious, or tortious, for any personal misbehavior, misconduct, inappropriate remarks, harassment, verbal altercations, negligence, unauthorized actions, or unlawful acts committed by any visiting tailor, delivery rider, or service partner.

GoStitch (including its founders, directors, officers, and employees) shall not be held liable or responsible for any personal disputes, damages, emotional distress, loss, or claims arising out of the independent actions or personal misconduct of any visiting tailor or delivery partner. In the event of any misconduct or inappropriate behavior by visiting personnel, customers are advised to immediately instruct the individual to leave their premises, report the incident to local law enforcement authorities if appropriate, and immediately notify our Grievance Officer at support@gostitch.in or WhatsApp at +91 80889 10974. GoStitch maintains strict zero tolerance for misbehavior and will take prompt internal action, including immediate blacklisting and permanent deboarding of the individual, without assuming legal liability for their independent personal conduct.

13. Indemnification

You agree to indemnify, defend, and hold harmless GoStitch Technologies, its directors, officers, employees, agents, and affiliates against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorney fees) arising from Your breach of these Terms, Your violation of applicable laws, or Your infringement of any third-party rights.

14. Governing Law & Dispute Resolution

These Terms, all transactions conducted on the Website, and the legal relationship between You and GoStitch shall be governed by and construed in accordance with the laws of India, without reference to conflict of laws principles.

Any dispute, claim, or controversy arising under or relating to these Terms or services shall be subject to the exclusive jurisdiction of the competent courts situated at Bangalore, Karnataka, India.

15. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our designated Grievance cum Nodal Officer are as follows:

The Grievance Officer shall acknowledge user grievances or complaints within 48 hours of receipt and endeavor to redresses the same expeditiously within a maximum period of 30 (thirty) days from the date of receipt.